THE MEALS

What meals can you provide?

We do any variety of lunch and/or dinner with breakfast and snacks. Choose one or choose them all.

How do you design your menu?

We have strict guidelines and evaluation criteria to ensure our menus are nutritionally balanced. We score our menus during the design to ensure certain profiles and thresholds for functional foods are met. Recipe design in each program focuses on protein, carbohydrate and fat thresholds with quality score assigned for each too. In this way clients receiving all meals from us are guaranteed a full spectrum of quality nutrition.

How often do you change your menus?

We change menus seasonally to match produce that is available to keep nutritional value at its highest and quality at its best. We also constantly adjust recipes based on feedback from clients. Our goal is to constantly evolve.

Can I choose my meals from a menu?

Our subscription service runs a cycle menu and while we can accommodate preferences we cannot make meals to order. However we are developing a “to order” range that will be available weekly as stand alone products or menu substitutions.

What quality of produce do you source?

Our ingredients are seasonal and the best quality we can find. Produce is free range, grass fed or pasture reared. We do not focus on organic produce due to the lack of evidence to support the benefit. Cooking oils and dressings are olive oil based.

Can you provide weekend meals too?

Our standard subscriptions offer meals Monday to Friday but we can offer weekend meals on special request.

Do I have to get meals all days of the week?

Your subscription provides 20 day of meals (based on a 4 week subscription) so we will accommodate your weekly needs to match this.

What if I am away, out for dinner or on holiday?

Just give us 3 days’ notice and we will pause your subscription. Unfortunately we cannot accommodate changes at short notice.

Do you cater for special diets and preferences?

Yes, our subscription meal service personalises any meal to account for allergies, intolerances and ingredients of preference. Just let us know what to leave out or substitute in your menus.

Are your meals Halal or Kosher?

No we are not Halal or Kosher certified however we have removed all pork and pork containing foods from the kitchen.

Do you offer vegetarian options?

Each of our daily menu items are available as a animal protein or vegetarian option, please advise us as such in your initial feedback form. If you avoid or dislike any specific meat or fish the alternative will be a vegetarian based option too.

Can I eat my meals cold?

We recommend reheating most meals, 2-3 minutes in the microwave is suitable until heated through for food safety reasons. Some meals (salad/wraps/snacks) can be eaten cold.

Won’t the microwave destroy the nutritional value?

This is a bit of a myth and a short microwave can actually be the most useful method to reheat. Our containers are microwave safe and BPA free but if you have a ceramic or glass container to use this is ideal.

How long will my meals last in the fridge?

Each meal should last 3 days, but if life gets in the way you can pop your meal in the freezer to use at a later time.

THE PROGRAMS

Which program is right for me?

Our decision tree can guide you on which program is best for your goals and activity level. You can also give us a call or contact us here for a quick chat to guide you and answer any questions

How do I sign up?

Simply browse our online shop, choose your program and which meals you want. Complete your purchase along with the form you will receive from us to cater your personal preferences.

Can I change programs?

Yes. We are here to make sure you are reaching your goals so we can adjust your program as you go. Our monitoring system will help us flag anything too. We will adjust your account at the end of the cycle as needed.

Where can I get some advice?

Our system is run by registered dieticians and performance nutritionists ready to answer your questions. We can guide you to the right choice and suitable solutions for meals you do not receive from us. For more hands on and in depth support our Performance program may be just what you need.

What is your Perform program about?

This combines personalised and periodised nutritional coaching, planning and monitoring along with the provision of meals to match your goals. Via this program you will have your own Performance Nutritionist (PN) throughout the length or your subscription adjusting your meals, portions and ingredients to match your training and progress. You will have regular contact with your PN to work on all your nutritional needs.

How is the Perform program charged?

It starts with a flat rate of R950 per month and you are billed for your meals at the end of the month. We do this because you will likely switch between various portion sizes and number of meals through a week to match the daily demands of training.

How long do I sign up for?

The minimum is 2 weeks but we encourage 4 weeks to start to see the benefit of better fueling.

How do I pay?

On checkout you can pay via secure credit or debit card transaction or via EFT. Our bank details are provided once you complete your order.

I've signed up and paid, what’s next?

We will send you confirmation of your order as well as an invite to the Libro app we use.

When do I start?

Your subscription will go live the first Monday after your order and payment is received. Please ensure this is complete by Wednesday at 12h00 the week before you would like to begin.

How do I renew my subscription?

Your account will automatically renew the Wednesday before your next cycle begins, please make sure you notify us of any changes or cancellations in advance – no later than 12pm the Wednesday before renewal.

THE APP

What do I use the app for?

Each client has their own profile and program on the app where you can see your daily targets, track your intake, view your menus, see the recipes for each meal and log your progress. All our meals as well as an extensive database of other foods are available here for tracking along with your daily exercise. We will also communicate with you via the app. Our coached athletes on the Performance program will have additional personalised programming here along with detailed analysis and monitoring and soon you will be able to view articles and videos via your personal program too.

DELIVERIES

Where do you deliver?

Our meals are delivered in Cape Town and Johannesburg only. Our products are delivered nationwide.

Cape Town (Southern suburbs, CBD, Atlantic Seaboard, Durbanville, Belville)

Johannesburg (Sandton, Bryanston, Fourways)

When do you deliver?

We deliver weekly on Monday, Tuesday and Thursday between 09h00 and 12h00.

How do deliveries work?

Each client is assigned two sets of cooler bags and containers when signing up. We will deliver one full bag with meals in returnable containers and ice packs and pick up your empty bag and cleaned containers for return to the kitchen. Please stack these with lids off along with your ice packs for us to pick up.

What do I do with my meals when I get them?

While we do provide them in cooler bags with ice packs we recommend getting them into a fridge as soon as possible. Occasionally an item for the freezer is provided with the Thursday delivery for the following Monday’s breakfast and we will notify you of this.

How much does delivery cost?

The delivery costs for the meals are included in your subscription.

Delivery for non-subscription products is R115 unless you live in Cape Town (R50) or Cape Town Surrounds (R60). Your delivery cost will be calculated once you have filled in a shipping address during checkout.

ERRORS AND ISSUES

Something is wrong with my meal, what do I do?

Please contact us as soon as possible so we can investigate this. The nature of individualising each meal means errors do occur although we work very hard to limit these. Errors on our side will be rectified if possible or the corresponding value/meal credited to your account.

GROUPS AND TEAMS

Can you cater for teams, events or offices

Definitely, get in touch to find a solution for your group.